S H I P P I N G
I dispatch the order within 2 - 3 weeks after your purchase. Most of the items are made to order and are not in stock. I will make them as fast as I can :)
You will see the turnaround time next to the product description. Some items, such as greeting cards and art prints, have shorter turnaround time 3 - 5 days. Postage costs will be calculated automatically at checkout based on your ship-to location and product type.
Once your order has shipped, you will receive an email confirmation of shipment that includes a tracking number to track your order. All orders are sent with a tracking number. Once the order has been deposited at the post office, I will send you an email confirmation, tracking number and link to carriers website to track your order.
Customs & Import Taxes
Please note that all applicable customs fees, taxes, and duties are the responsibility of the customer. Customs authorities require that I state the value of the order directly on your package. It is at the sole discretion of custom agents to release your package. Custom agents may delay the delivery of some packages. If you refuse your shipment or are unable to retrieve your package, you're responsible for the original shipping charges and any import duties/taxes that are incurred and the cost of the returning package to me.
IMPORTANT: Please make sure to verify your address before purchasing. The buyer is responsible if the wrong address is provided. If you give an incomplete or wrong address, I'll not refund you the shipping cost.
Damages & Delays
I'm not responsible for losses or delays incurred by the shipping service. If your shipment arrives damaged, please contact me by sending me a photo of the damaged order as soon as you have received it.
Please note that the delivery may be delayed but don't worry the order will arrive. European orders generally take 1-4 weeks. Orders outside Europe can take 5 - 8 weeks.
Due to the handmade and custom nature of each item I do not accept returns, exchanges or cancellations, but do not hesitate to contact me if you have any problem with your order: firstname.lastname@example.org
Some items are available for resale. You can contact me if you want to receive my conditions and my catalogue.