• tumblr_oyj1lnDpz91vg4lfbo1_500
  • instagram-logo-sketch
  • twitterlogo_1x
  • LINKEDIN_icon-icons.com_65488
  • pinterest
2.png

© 2019 by NIKA VENTURINI

16.png
  • tumblr_oyj1lnDpz91vg4lfbo1_500
  • instagram-logo-sketch
  • twitterlogo_1x
  • pinterest
1.png

RETURNS

TO RETURN A ITEM SIMPLY DOWNLOAD AND FILL THE RETURN FORM (DOWNLOAD HERE) AND SEND IT WITH THE UNWANTED ITEM(S) BACK TO US WITHIN 15 DAYS FROM THE DAY YOU RECEIVE YOUR PACKAGE. CUSTOM MADE ITEMS ARE NON REFUNDABLE. ALL SALE ITEMS ARE FINAL, THERE IS NO EXCHANGE OR REFUNDS ON SALE ITEMS UNLESS DEFECTIVE OR FAULTY. THE ITEM MUST BE IN PERFECT CONDITIONS AND IS SUBJECT TO INSPECTION TO VERIFY THAT IT IS NOT USED, DAMAGED, WORN OR WASHED; ITEM TAG HAS TO BE STILL APPLIED TO THE GARMENT. ITEMS WHICH DO NOT SATISFY CONDITIONS OF RETURN WILL NOT BE ACCEPTED AND THE CUSTOMER WILL BE NOTIFIED.

YOU WILL BE NOTIFIED BY E-MAIL WHEN WE HAVE RECEIVED. REFUNDS WILL BE GIVEN AS STORE CREDIT OR USING THE SAME PAYMENT METHOD USED TO MAKE THE PURCHASE.

SALE ITEMS ARE NON-RETURNABLE, UNLESS FAULTY. ORIGINAL SHIPPING CHARGES AND INTERNATIONAL DUTIES/TAXES ARE NON-REFUNDABLE. POSTAGE MUST BE COVERED TO RETURN THE ITEM BACK TO US. 

 

EXCHANGES

IF YOU WANT TO MAKE A EXCHANGE, WE RECOMMEND YOU TO PLACE A NEW ORDER FOR THE SIZE/STYLE THAT YOU NEED, AS WE CANNOT PLACE ANY ITEMS ON HOLD AND REQUEST A REFUND FOR YOUR ORIGINAL ORDER BY FILLING OUT THE FORM IN THE RETURN SECTION ABOVE.

 

DAMAGES/INCORRECT ITEMS

IF YOU RECEIVE A DAMAGE OR INCORRECT ITEM, PLEASE CONTACT CUSTOMER SERVICE IMMEDIATELY. WE WILL PROVIDE A EXCHANGE OR FULL REFUND FOR DEFECTIVE ITEMS. NOTE THAT ITEMS MUST BE UNWORN, UNWASHED AND WITH ALL ORIGINAL TAGS ATTACHED.

 

ORDER PROCESSING

TURNAROUND TIME IS LONGER (7-10 WORKING DAYS), BECAUSE MOST OF THE T-SHIRTS ARE MADE TO ORDER AND ARE NOT IN STOCK. WE  WILL MAKE THEM AS FAST AS WE CAN :)

 

SHIPPING & DELIVERY

WE CAN SHIP TO VIRTUALLY ANY ADDRESS IN THE WORLD. 

ONCE YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE AN EMAIL CONFIRMATION OF SHIPMENT THAT INCLUDES A TRACKING NUMBER AND LINK/CARRIER TO TRACK YOUR PARCEL.

WE SHIP ALL ORDERS FROM SLOVENIA (EUROPE). STANDARD SHIPPING FOR EUROPEAN ORDERS TYPICALLY ARRIVE IN 5-10 BUSINESS DAYS, INTERNATIONAL ORDERS ARRIVE WITHIN 5-6 WEEKS FROM LEAVING SLOVENIA. 

POSTAGE COSTS WILL BE CALCULATED AUTOMATICALLY AT CHECKOUT BASED ON YOUR SHIP-TO LOCATION AND PRODUCT TYPE.

FOR COSTUMERS OUTSIDE EUROPE, PLEASE NOTE THAT ALL APPLICABLE CUSTOMS FEES, TAXES AND DUTIES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER. CUSTOMS AUTHORITIES REQUIRE THAT WE STATE THE VALUE OF THE ORDER DIRECTLY ON YOUR PACKAGE. IT IS AT THE SOLE DISCRETION OF CUSTOM AGENTS TO RELEASE YOUR PACKAGE. CUSTOM AGENTS MAY DELAY DELIVERY OF SOME PACKAGES.IF YOU REFUSE YOUR SHIPMENT OR ARE UNABLE TO RETRIEVE YOUR PACKAGE, YOU'RE RESPONSIBLE FOR THE ORIGINAL SHIPPING CHARGES AND ANY IMPORT DUTIES/TAXES THAT ARE INCURRED AND THE COST OF THE RETURNING PACKAGE TO OUR WAREHOUSE. THE AMOUNT WILL BE DEDUCTED FROM YOUR REFUND.